Shipping policy
Shipping Policy
Last Updated: June 2026
Thank you for shopping with WEBDROP.
We are committed to providing a smooth and transparent delivery experience. Please review the information below regarding order processing, shipping times, tracking, and delivery expectations.
Order Processing
All orders are processed within 1–5 business days after payment is successfully received.
Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high demand, promotional events, supplier delays, or unforeseen circumstances, processing times may be extended. Customers will be notified when significant delays occur.
Shipping Timeframes
Estimated delivery times begin after the order has been processed and dispatched.
Australia
Estimated delivery: 7–21 business days
New Zealand
Estimated delivery: 8–25 business days
International Orders
Estimated delivery: 10–35 business days
Please note that these timeframes are estimates only and are not guaranteed delivery dates.
Multiple Shipments
As we work with multiple suppliers and fulfillment centres, items purchased in the same order may be shipped separately and arrive on different dates.
Customers will not be charged additional shipping fees for split shipments unless clearly stated at checkout.
Tracking Information
Once your order has been dispatched, tracking information will be sent to the email address provided during checkout.
Tracking updates may take several business days to appear after shipment.
Customers are responsible for providing a valid email address and monitoring tracking updates.
Shipping Delays
While we strive to deliver all orders within the estimated timeframes, delays may occur due to:
- Customs inspections
- Airline or transport disruptions
- Extreme weather conditions
- Peak holiday seasons
- Carrier network delays
- Supply chain disruptions
- Events beyond our reasonable control
Delivery estimates are not guarantees and should not be relied upon for time-sensitive purchases.
Incorrect Shipping Information
Customers are responsible for ensuring that all shipping information is accurate before completing an order.
If an incorrect address is supplied and the order has already been dispatched, we cannot guarantee successful redelivery or reimbursement.
Additional shipping fees may apply for address corrections or reshipment requests.
Customs, Duties and Import Taxes
International customers may be responsible for customs duties, import taxes, VAT, clearance fees, or other government charges imposed by their local authorities.
These fees are not included in product prices or shipping charges unless explicitly stated.
We are not responsible for delays caused by customs processing.
Lost Packages
A package may not be considered lost until sufficient time has passed beyond the expected delivery date and carrier investigations have been completed. Many delayed packages are eventually delivered.
If your package appears lost:
- Verify the shipping address provided during checkout.
- Check all delivery locations around your property.
- Contact neighbours, building management, or household members.
- Contact the shipping carrier using the tracking information.
- Contact our support team for assistance.
We reserve the right to investigate all lost package claims before issuing replacements or refunds.
Delivered but Not Received
If tracking information shows a package as delivered but the customer cannot locate it, the customer must first:
- Check with neighbours and household members.
- Check safe drop locations.
- Contact the carrier directly.
We reserve the right to request supporting information before approving any replacement or refund request.
Shipping Address Change Policy
Shipping Address Changes During Transit
Once an order has been processed and dispatched, we are generally unable to change the delivery address.
If you request an address change after your order has been shipped:
- We will make reasonable efforts to contact the shipping carrier or supplier on your behalf; however, we cannot guarantee that the address can be changed.
- Any address change is subject to the carrier's and supplier's policies and may not be possible once the parcel is in transit.
- Any additional fees charged by the carrier or supplier for redirecting or updating the delivery address are the responsibility of the customer.
- We are not liable for delays, failed deliveries, or additional shipping costs resulting from an address change request made after dispatch.
- If the carrier is unable to redirect the parcel and it is delivered to the original address provided at checkout, the order will be considered successfully delivered.
Customers are responsible for ensuring that all shipping information is accurate before completing their purchase.
If an order is returned to us due to an incorrect or incomplete address provided by the customer, we may offer to reship the order once it has been received back from the supplier or carrier. Additional shipping charges will apply for reshipment.
We strongly recommend reviewing your shipping details carefully before placing your order. If you notice an error, please contact us immediately. Address changes requested before an order has been processed or dispatched may be possible but cannot be guaranteed.
Refused Deliveries
Orders refused by the customer after shipment may be subject to return shipping fees, restocking fees, customs charges, and handling costs where applicable.
These amounts may be deducted from any refund issued.
Additional Shipping Terms & Conditions
Package Forwarding Services
Customers who use package forwarding, mail forwarding, freight forwarding, parcel consolidation, or similar third-party services acknowledge that our responsibility ends once the order has been successfully delivered to the forwarding provider. We are not responsible for any loss, damage, delays, misdelivery, theft, customs issues, or other problems occurring after delivery to such services.
Authority to Leave & Safe Drop Deliveries
Where a shipping carrier determines that a parcel may be safely delivered without a signature, or where the customer has authorized a safe-drop delivery, responsibility for the parcel transfers upon confirmation of delivery by the carrier. We are not responsible for theft, loss, damage, weather exposure, or unauthorized access occurring after delivery has been confirmed.
Supplier Fulfilment Errors
In the event of supplier, warehouse, or fulfilment errors resulting in incorrect, missing, damaged, or defective products, we reserve the right to determine the appropriate remedy, including replacement, repair, store credit, partial refund, or full refund at our sole discretion, subject to applicable consumer protection laws.
Inventory Availability
Due to supplier inventory fluctuations and synchronization delays, product availability displayed on our website may not always reflect real-time stock levels. We reserve the right to cancel and refund any order where products become unavailable after purchase.
Carrier Selection
We reserve the right to use alternative shipping carriers, fulfilment partners, or delivery methods when necessary to facilitate delivery, improve service reliability, or address operational requirements.
Tracking Information
Tracking information is provided by third-party carriers and logistics providers. Tracking updates may be delayed, incomplete, inaccurate, temporarily unavailable, or subject to technical issues beyond our control. Customers acknowledge that tracking information may not always reflect the current status of a shipment in real time.
Customer Address Responsibility
Customers are solely responsible for ensuring that all shipping information provided at checkout is complete, accurate, and current. We are not responsible for delays, losses, additional fees, failed deliveries, or returned shipments resulting from incorrect or incomplete address information.
Large & Bulk Orders
Orders containing multiple items, large quantities, oversized products, or products sourced from multiple fulfilment centres may require additional processing time and may be shipped separately in multiple consignments.
Force Majeure Events
We shall not be liable for delays, failures, interruptions, or inability to perform our obligations due to events beyond our reasonable control, including but not limited to natural disasters, floods, fires, earthquakes, severe weather events, pandemics, epidemics, government actions, customs inspections, transportation disruptions, port congestion, labour strikes, supplier failures, cyberattacks, telecommunications outages, utility failures, or other force majeure events.
Payment Disputes & Chargebacks
Customers agree to contact us and provide a reasonable opportunity to investigate and resolve shipping, delivery, or fulfilment concerns before initiating chargebacks, payment disputes, or claims with payment providers. Fraudulent or abusive chargeback activity may be disputed using available evidence, including order records, delivery confirmations, and carrier documentation.
Time-Sensitive Purchases
Products purchased for birthdays, holidays, special events, travel, business purposes, gifts, deadlines, or other time-sensitive occasions are purchased at the customer's own risk. Estimated delivery timeframes are not guaranteed, and we shall not be liable for losses resulting from delayed delivery.
Fraud Prevention & Verification
To protect customers and our business, we reserve the right to delay processing, request identity verification, request additional payment verification, place orders on hold, or cancel orders suspected of fraud, unauthorized use, suspicious activity, or payment irregularities.
Unclaimed, Refused, or Returned Shipments
Orders returned due to refusal of delivery, failure to collect, incorrect address information, customs rejection, or other customer-related reasons may be subject to additional shipping, handling, storage, or reshipment fees. Any refunds issued may be reduced by such costs where permitted by law.
Electronic Communications
By placing an order, customers consent to receive shipping updates, tracking information, delivery notifications, customer service communications, and other order-related correspondence electronically via email or other contact methods provided during checkout.
Policy Modifications
We reserve the right to modify, update, or replace this Shipping Policy at any time without prior notice. Any changes become effective immediately upon publication on our website. Continued use of our services following any policy update constitutes acceptance of the revised terms.
Contact Us
For all shipping-related enquiries, please contact:
Email: admin.webdrop@gmail.com
We aim to respond within 1–2 business days.